| General
questions |
 |
|
 How
can I make a reservation?
First, you should navigate our website and choose those products
and/or services of your interest and those on which you wish
to make a reservation/consultation. Every time you want to
choose an item, please click on “Add to My Suitcase”,
so the item is stored. You may save as many items as you like.
How
do I access the options of products and/or services I’m
interested in?
You may enter the product and/or service you are looking for
from the left bar, choosing the category of your interest
and consult the search options in each section.
What
is an Advanced Search?
In some sections, you may restrict your search to some criteria.
To make an advanced search you have to enter the section of
your interest and click on “Advanced Search” which
is generally located to the right of your screen.
For example, if you wish to choose a hotel in a particular
zone, you have to indicate the zone of your interest and then
click on the Search button. If there are no results or you
are not satisfied with them, you may search again. The more
criteria you choose, the more restricted the results will
be.
How
do I choose a product and/or service of my interest?
Once you have entered into the file of the product and/or
service, you have to choose it by clicking on “Add to
My Suitcase” which will be both above and below the
file of the product and/or service.
What
is “My Suitcase”?
The idea is that you choose and save all the items on which
you wish to make a reservation and/or consultation.
This is a personal choice. The items will be stored only temporarily,
so if you leave our website or close the window and return
later, you will lose the information stored. For further details,
please click here.
How
much time in advance do I need to make my reservation?
You need to contact us no later than 72 hours prior to your
arrival or check-in date. We remind you that some services
may require more time in advance in high season or long weekends.
Anyway, we will not be able to guarantee availability until
you have sent the information we request after having processed
your reservation/consultation form.
What
happens once I have sent the Reservation form?
We receive your reservation/consultation request with the
form you have completed via e-mail (listing the items you
have chosen). We will then process it and reply to you via
e-mail, indicating availability and the procedure and means
of payment, among other information.
Once you receive our reply, you may confirm your interest
in making your reservation from your e-mail, following the
instructions on means of payment that will be informed at
the proper time.
Within
how much time will I get a response to my reservation/consultation
request?
The estimated reply time is 48 working hours. Depending on
the amount of consultations/reservations we have to process,
this time may shorten or extend.
I
have sent a reservation/consultation form and after 48 working
hours I had no reply. What do I have to do?
We recommend contacting us again, either via e-mail or on
the phone, depending on the urgency of your request. The reasons
why you have not received our reply may be various. To name
but a few, you may have given us the wrong e-mail address
(wrongly typed), the e-mail address may have temporary and/or
permanent delivery errors, be full and not receive our mails,
among other reasons. At some times of the year we may get
a lot of e-mails that delay our optimum reply time. We do
not accept any responsibility whatsoever for any kind of technical
failure, site failures, omissions, interruptions, delays in
operation or transmission.
When
is my reservation guaranteed and confirmed?
The reservation will only be confirmed once all the details
of a valid credit card are received or on verifying that the
money sent by you has been credited, according to the procedure
indicated to you for accepting your reservation. After this,
and if there is availability, your reservation will be confirmed
via e-mail. We remind you that the amount to be paid and means
of making a reservation varies in accordance with the kind
of product and/or service you wish to book. For hotels and
apart hotels we will supply a single number confirming your
reservation. In addition, we remind you that the present rates
and conditions may vary without previous notice and are the
Supplier’s sole responsibility.
For more information, please consult the General Terms and
Conditions and the Reservation and Cancellation Policies for
each product and/or service.
Which
are the Opening Times?
Our offices are open Monday to Friday 9:00 AM to 7:00 PM (Argentine
time), except for holidays. You may phone us by dialling 54+11+52190606
if you call from abroad, or else 52190606 if you are in Buenos
Aires. We may also serve you in our offices situated in Corrientes
Avenue 2415 7th. Floor, but we recommend previously making
an appointment on the phone, in order to provide you with
a better service.
Do
I have to register as user?
You may consult, navigate and use our website without registering.
If you wish to make a consultation/reservation on any of our
products and/or services you have to complete a form. This
gives us vital information to make a tailored quotation. Once
the form has been completed, you will be registered. In this
way, if you wish to contact us again, just enter your e-mail
and password. You will not need to enter all the information
again.
I
forgot my password. How do I retrieve it?
Your user name is the e-mail address you gave us when completing
the consultation/reservation form. When you complete the form,
our system automatically sends you an e-mail confirming your
user name and the password you entered. We recommend keeping
this information. If you forget your password, you may ask
for it in PASSWORD RECOVERY by entering the e-mail address
with which you registered. An automatic e-mail will be sent
to this address, reminding you of your password.
Which
means of payment do you accept?
Means of payment vary in accordance with the product and/or
service. Please, consult the conditions applied to each product
and/or service. For more details, we suggest consulting Reservation
and Cancellation Policies applicable to each particular
product and/or service.
May
I cancel my reservations?
Cancellation policies vary in accordance with the hired products
and/or services. We recommend reading Reservation and Cancellation
Policies applicable to each of them. |
